Our Safety Hotline Service is designed to increase safety on the roadways by giving managers timely, credible information about drivers who are taking aggressive risks while behind the wheel.
This "early warning system" allows for immediate support of your employee by providing safe driving bulletins and details about the incident that help you to coach drivers on proper procedures.
This is the next best thing to sitting beside the driver in the vehicle yourself.
How the Program Works
We will confirm your current vehicle list and assign a decal to each of the vehicles to be enrolled from your company. Next we will mail your decals, which must be affixed to the specific, assigned vehicles.
The decals have unique serial numbers matched to vehicle ID number and license tag number in our database. The decals state "Safety Is My Goal" and show a toll-free number for motorists to report any comments they may have.
Our 24-hour hotline is staffed with highly trained employees who process calls about driving safety only. We do not process any other incoming or outgoing telemarketing calls and we do not use voicemail systems like some of our competitors.
When a call is received, we defuse the motorists' emotions, and then engage in a "polite interrogation" of the motorist to gain details of the incident.
A "polite interrogation" is repeatedly asking for more details to see if their story remains consistent, or if it changes with each re-telling.
Inconsistent reports are deemed questionable and reviewed with a supervisor. Some are immediately discarded as being deemed "crank calls" (less than 2 in every 100 calls) and others are discussed with the fleet contact person before being logged in our system.
Your team contacts the driver to schedule an interview where the details of the report are discussed in order to get their side of the story. It's not about accusing them, it's about understanding their perspective and offering safety coaching to encourage them to pay extra attention to their own driving.
SafetyFirst provides coaching materials and safe driving bulletins to help with this process.
Monthly Training to Help ALL Drivers in Your Fleet
Monthly, SafetyFirst will email a "Ten-Minute Training Topic" on a specific fleet safety issue. Topics include issues like dealing with road rage, drowsy driving, avoiding pedestrian collisions, and coping with poor visibility. Designed to highlight proper driving tips to encourage safety in all drivers, the program also includes a "how-to" sheet on preparing for the training session by incorporating a review of the fleet's own "in-house" policies that relate to the topic at hand.
This monthly training program, valued at over $250 from fleet safety training suppliers, is included with the driver monitoring program at no extra cost.
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